1. Introduction:
Mawi Al-Munzal for Information Technology ("Company", "we", "us", "our") values your privacy and is committed to protecting your personal data. Accordingly, we have implemented the necessary safeguards and compliance measures in line with the applicable laws, regulations, and policies in force in the Kingdom of Saudi Arabia.
This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with Mawa (the “App”) and/or our website. We encourage you to read this Privacy Policy carefully to understand your rights and our obligations regarding your data.
By using the App and/or our website, you acknowledge that you have read and agreed to the terms of this Privacy Policy.
2. The data that will be collected by the App:
The personal data collected by us is only the personal data that you provide via the App or via communication with the App. The personal data that will be collected includes your full name and gender. As part of setting up security questions to facilitate your account recovery process, we may collect certain personal data from you, such as your mother’s name and the city in which you were born in.
In some cases, certain third-party services integrated into the App may also collect and process personal data. You agree and understand that you will be bound by their privacy policies and terms. We do not control, and are not responsible for, the policies or practices of any third-party services.
Accordingly, with your explicit in-App consent, the App may also collect and process data such as:

• Real-time GPS location.

• Speed and movement patterns.

• Estimated time to destination.

• Route deviations and alerts.

Additionally, we process voice messages and text content exchanged between users within the App. These communications are stored and transmitted solely to facilitate task-related communication between users. No profiling or content-based analysis is performed on user communications.

We can also collect your personal data indirectly through cookies that are collected when you visit the website (cookies).

3. Purpose of collecting the Personal Data:
We use the personal data you provide through the App to help us provide you with our services and to maintain and improve our services to better meet your needs. This includes using your data to manage internal records, enhance application performance, and support the development of new features.
Your data may also be used to carry out internal operations such as data analysis and testing, enable communication between users and service providers, send task-related notifications, and ensure the overall safety and security of the App and its services.
By using this App, you also consent to the use of your personal data to enable certain features that may involve automated decision making. For example, the App may generate alerts for over speeding or deviations from a designated route. These alerts form part of the services provided, and are not used for any other purposes.
4. Sharing/Exchanging Personal Data
We are committed to maintaining the privacy and confidentiality of all personal data we collect. Such data will not be disclosed or shared except in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
Personal data may be disclosed to third parties only for specific purposes, such as providing services through our partners, offering promotions by third parties or engaging service providers who perform tasks on our behalf.
5. Transfer of data outside Saudi Arabia:
Your personal data may be transferred, stored, or processed outside the Kingdom of Saudi Arabia. This may be necessary for hosting services, technical support, or to enable certain features of the App.
We ensure that such transfers comply with the requirements of the Saudi Personal Data Protection Law (PDPL) and its Implementing Regulations, including implementing appropriate safeguards to protect your information. These include using countries with adequate data protection standards to maintain confidentiality and security.
By using the App, you acknowledge and consent to the transfer of your personal data outside Saudi Arabia as described above.
6. Protection of your personal data:
The security of your personal data is important to us and we are committed to protecting your privacy as well as the confidentiality of your personal information.
We keep your personal data secured and safeguarded on protected online servers safe from any unauthorized access or use. We take reasonable administrative, technical, and physical steps and measures
in order to ensure that your personal data is adequately protected from any unauthorized use, access, disclosure, alteration, destruction or loss.
Whilst we take all reasonable measures to safeguard your personal data, you are also responsible for keeping your account, passcode, and any other login details in a safe and hidden place. If there is an unauthorized use or any other breach of security involving your information, you must immediately notify us as via the e-mail indicated in Clause 10.
7. Storage and Retention:
We will store your personal data in our online servers for as long as reasonably required to satisfy the intended purposes for which it was initially collected for. If it is determined that the collected personal data is no longer needed or of use, we will stop storing it and shall immediately fully destroy the collected personal data, rendering it impossible to be viewed or retrieved again.
8. Your Rights:
You have the right to request a copy of your personal data, via the e-mail indicated in Clause 10.
You have the right to request the correction of your personal data that you deem inaccurate, incorrect or incomplete, via the e-mail indicated in Clause 10.
You have the right to request the destruction of your personal data in certain circumstances, unless there is a legal text specifying a specific period of retention or contractual requirements.
You have the right to withdraw your consent to the processing of your personal data, at any time, unless there are legitimate purposes that require the contrary.
9. Privacy Policy Updates:
We reserve the right to add or change any of the provisions of the Privacy Policy.
10. Language:
The Arabic language shall prevail in the event of a different interpretation or meaning.
11. Our Contact Information:
If you have any requests, inquiries, concerns, or complaints regarding this Privacy Policy, please contact us as per the following email: Bilal77@mawaapp.com